FAQs
Big Bend Transit’s
Frequently Asked Questions
To schedule a ride in any of our service areas, please call the appropriate county phone number no later than 2:00 PM the day before your trip. You can find each county’s booking number on our Contact Us page.
We also offer online ride booking for registered customers. To get started, simply provide your email to a Big Bend Transit representative, and we’ll set up your online account. Once registered, you can quickly book trips from your smartphone, tablet, or computer. Online booking requests must also be submitted by 2:00 PM the day before your ride. Contact us today to get registered and start booking with ease!
Big Bend Transit serves a wide range of riders across the Big Bend region through both paratransit and commuter programs.
For individuals who need nonemergency medical transportation or assistance due to disability, age, income, or other barriers, we offer paratransit services through two primary programs:
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Medicaid Recipient Program – Provides eligible Medicaid members with transportation to covered medical appointments.
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Transportation Disadvantaged (TD) Program – Offers low-cost, curb-to-curb service for individuals who cannot access other transportation options due to disability, income limitations, or lack of access to a vehicle. If you believe you may qualify for the TD Program, you can complete the Transportation Disadvantaged application here.
For those commuting to work—especially over longer distances—we also offer our Vanpool Program, a cost-effective rideshare option designed for daily commuters across the region.
Whether you need help getting to essential appointments or want a flexible, affordable commute, Big Bend Transit has a service to support your transportation needs.
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Transportation Disadvantaged (TD) refers to individuals who, due to physical or mental disabilities, age, income limitations, or other factors, are unable to transport themselves or afford transportation. As a result, they rely on others to access essential services such as healthcare, employment, education, shopping, social activities, and other life-sustaining needs. This definition also includes children who are handicapped or considered high-risk, as outlined in Chapter 427, F.S., Rule 41-2, F.A.C.
If you believe you may qualify for the TD Program, you can complete the Transportation Disadvantaged application here.
Big Bend Transit’s Vanpool Program is a convenient, cost-effective option for commuters traveling to work or school in the Big Bend region. Typically, six to eleven riders share a van, splitting a low monthly fare that covers the van lease, fuel, maintenance, insurance, and other costs.
One person volunteers to be the primary driver/coordinator of the van, often receiving a discount on their monthly fee. Riders meet at designated pickup locations, such as Park and Ride lots, with drop-off points and schedules tailored to the needs of the vanpool group.
The program is open to daily commuters in the service area looking for a more affordable, environmentally friendly, and stress-free way to travel. Employers may also help offset costs through IRS-approved Commuter Choice programs. Call us or click here to learn more!
Leon County
Monday-Saturday: 6AM – 10PM;Sunday: 6AM – 6PM
Gadsden County
Monday-Saturday: 6AM – 8PM
Taylor, Madison & Jefferson Counties
Monday-Saturday: 6AM – 6PM
Gulf & Franklin Counties
Monday-Friday: 8AM – 5PM
Yes. Our Rider Guide outlines everything you need to know before using Big Bend Transit services—from what you can expect from our team to the guidelines all passengers must follow. You can download the guide for full details.
Our transportation services operate across seven counties—Franklin, Jefferson, Leon, Gadsden, Gulf, Madison, and Taylor. In most cases, you can ride to and from any destination within these areas. Our services are available to qualified individuals through designated programs, as well as to the general public through available transit options.
We offer curb-to-curb public transit services and nonemergency medical transportation services throughout the Big Bend region. Our services are designed to help residents travel safely and reliably to medical appointments, work, errands, and other essential destinations. Service availability and hours vary by county, so please check your county’s page under “Counties We Serve” for specific schedules.
To schedule a ride, requests must be made at least one day in advance of your travel. Call your local Big Bend Transit office by 2:00 PM, Monday through Friday (for a Monday trip, call on Friday).
When booking, you’ll be asked for:
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Your name and phone number
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Pickup address and destination
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Desired arrival time
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Whether a return trip is needed
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Any assistance required for disabilities (wheelchair, sight-impaired, etc.)
Once your trip is scheduled, you will be provided with the pickup time and any additional instructions to ensure a smooth ride.
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Guide dogs and other service animals are allowed to accompany you if this need is indicated in your file. Therefore, when scheduling a trip, please inform the Customer Service Representative if a service animal may be accompanying you on the trip. Be sure to read BBT's policy concerning what type service animals are permitted and what guidelines are to be followed.
Big Bend Transit is committed to providing safe, reliable, efficient, and accessible service to its passengers. Please review our Reasonable Modification Policy for information about how we ensure equality and fairness to all individuals.
If your plans change, please call your local Big Bend Transit office as soon as possible to update or cancel your ride. Cancellations made less than 2 hours before your scheduled pickup may result in a “no-show” charge and/or temporary suspension of transportation privileges.
Leon County: (850) 574-6064, option #1
Gadsden County: (850) 627-9958, option #1
Taylor County: (850) 584-5566, option #1
Madison County: (850) 973-4418, option #1
Jefferson County: (850) 997-1323, option #1
Gulf County: (850) 229-6550, option #1
Franklin County: (850) 229-6550, option #1
You can reach us for information Monday through Friday, 8:00 AM – 5:00 PM. For TDD access, contact the Florida Relay Service at 1-800-955-8771.
Big Bend Transit, Inc. operates its programs and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Big Bend Transit, Inc.
For more information on Big Bend Transit, Inc.'s civil rights program, and the procedures to file a complaint, contact 850-574-6266 Ext 101, email twatkins@bigbendtransit.org, or visit our administrative office at 2201 Eisenhower Street, Tallahassee, Florida 32302. Visit the Title VI and Non-Discrimination Plan page for more information. If information is needed in another language, contact 850-574-6266.Big Bend Transit, Inc. opera sus programas y servicios sin distinción de raza, color u origen nacional, de conformidad con el Título VI de la Ley de Derechos Civiles. Cualquier persona que crea haber sido perjudicada por cualquier práctica discriminatoria ilegal bajo el Título VI puede presentar una queja ante Big Bend Transit, Inc.
Para obtener más información sobre el programa de derechos civiles de Big Bend Transit, Inc. y los procedimientos para presentar una queja, comuníquese al 850-574-6266 Ext 101, envíe un correo electrónico a twatkins@bigbendtransit.org, o visite nuestra oficina administrativa en 2201 Eisenhower Street, Tallahassee, Florida 32302. Usted puede revisar la página titulada El Título VI y el Plan Contra la Discriminación. Si necesita información en otro idioma, comuníquese al 850-574-6266.If you experience any issues with your trip and would like them addressed, please contact the Transportation Coordinator at (850) 574-6266, option #1. Let the coordinator know you wish to discuss a concern regarding the transportation service, a driver, or any other aspect of your experience so it can be promptly reviewed.